Please use this identifier to cite or link to this item:
acessibilidade
http://hdl.handle.net/20.500.12207/4986
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Loureiro, Vânia Brandão | - |
dc.contributor.author | Alves, Ana Ruivo | - |
dc.contributor.author | Barbosa, Helena | - |
dc.date.accessioned | 2019-10-29T10:30:28Z | - |
dc.date.available | 2019-10-29T10:30:28Z | - |
dc.date.issued | 2018-12-27 | - |
dc.identifier.issn | 2340-7166 | - |
dc.identifier.uri | https://hdl.handle.net/20.500.12207/4986 | - |
dc.description.abstract | Satisfaction and service quality are indirectly related to retention. Thus, it is considered of extreme importance that gymnasium managers understand the members’ perception of quality, once it is translated by the evaluation or attitude of the service that is intended to be loyal. The purpose of this study was to analyse the influence of service quality on the overall satisfaction of members at gymnasiums. The sample was composed by 172 members of a gymnasium in Beja, Alentejo-Portugal. It was applied a questionnaire with 5 factors: gymnasium quality and image perception; purchase and communication intent; complaint behaviour; price sensitivity and tendency to change; price perception and, finally, overall satisfaction of the members. The chi-square test (p <0.05) was used. The results showed that most of the members are "very satisfied" with the gymnasium, and no significant differences between gender, age, academic qualifications and independent variables were found. However, significant differences were found (p <0.01) revealing a positive association between high satisfaction with quality of equipment, quality-price and quality of services, and high overall satisfaction of members. Thus, it is possible to conclude that perceived quality is strongly related to high satisfaction of members. | por |
dc.language.iso | por | por |
dc.rights | openAccess | por |
dc.rights.uri | http://creativecommons.org/licenses/by-nc/4.0/ | por |
dc.subject | Satisfação | por |
dc.subject | Satisfaction | por |
dc.subject | Ginásios | por |
dc.subject | Gymnasium | por |
dc.subject | Service quality | por |
dc.subject | Qualidade | por |
dc.subject | Beja (Portugal) | por |
dc.subject | Indexação Emerging Sources Citation Index | por |
dc.title | Quality and satisfaction in gymnasiums & health clubs | por |
dc.title.alternative | Calidad y satisfacción en gimnasios y health clubs | por |
dc.type | article | por |
dc.peerreviewed | yes | por |
dc.relation.publisherversion | https://www.upo.es/revistas/index.php/materiales_historia_deporte/issue/view/197 | por |
degois.publication.title | Materiales para la Historia del Deporte | por |
degois.publication.volume | 18 | por |
Appears in Collections: | D-ECSC - Artigos em revistas indexadas à WoS/Scopus |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
CALIDAD Y SATISFACCIÓN EN GIMNASIOS Y HEALTH CLUBS.pdf | 188.5 kB | Adobe PDF | View/Open |
This item is licensed under a Creative Commons License